Job ID: 37800
Head of E-Commerce
We’re partnering with an established premium consumer business to appoint a Head of E-Commerce to lead its digital trading and ecommerce strategy.
This is a senior commercial role with responsibility for driving digital revenue, improving conversion and creating a best-in-class online customer experience across ecommerce and marketplace channels.
The successful candidate will own the end-to-end digital trading agenda, combining commercial strategy, onsite optimisation, merchandising, CRO and customer journey improvement.
Key responsibilities:
• Own and deliver the ecommerce and digital trading strategy
• Drive digital revenue, conversion, AOV and revenue per visit
• Lead onsite trading, merchandising, search, navigation and product discovery
• Own the customer journey from landing page through to checkout
• Develop and execute an ongoing CRO and experimentation roadmap
• Use analytics, CRM and behavioural insight to identify commercial opportunities
• Maximise the performance of ecommerce and marketplace channels
• Translate wider commercial priorities into effective digital trading plans and campaigns
• Partner closely with Marketing, Product, Technology and Buying teams
• Lead and develop a high-performing ecommerce and digital trading team
About you:
You’ll be an experienced ecommerce or digital trading leader with a strong commercial mindset and a track record of improving online performance.
You’ll bring strong knowledge of CRO, digital merchandising, onsite customer experience, analytics and experimentation, alongside experience leading teams and delivering through cross-functional stakeholders.
Experience within premium consumer, luxury, retail, marketplace or other high-consideration ecommerce environments would be particularly relevant.
This is an excellent opportunity for a commercially minded ecommerce leader to take ownership of a significant digital channel and shape its next stage of growth.
Interested? Apply or get in touch for a confidential conversation.
Recruitment Consultant: Yasha Mirsamadi yasha@cranberrypanda.co.uk