Up to £20,000 - £24,000 (Central London)This award-winning luxury brand are looking for a rising Customer Service Coordinator star to drive the growth of their global website. It's a small but growing business, with lots of autonomy, ownership & the chance for career development.
About the Company...
Award winning, luxury and super stylish brand with strong women and charity at its core. Loved by celebrities and royalty around the globe and sold in some of the world’s leading department stores. They’re a small but growing business, seeing phenomenal online growth, which they would like to continue to scale up. They have a passionate, friendly and professional working environment and encourage autonomy and career development. Beautiful products too!
About the Role...
Your love of helping customers have the best experience will be the key to this role. Helping customers enquiries, supporting the warehouse team and merchandising the showroom are key parts of what could be your exciting new role. Here’s some extra activities that will fill your day:
- Helping customers with questions and queries over the phone and email.
- The point of contact for visitors to the showroom
- Merchandise the showroom to ensure products are shown off effectively
- Coordinating for any customer issues and shipments with the warehouse and helping with refunds and other customer admin tasks
- Ensuring stock on the online site is accurate and up to date.
- Working closely with the Production Manager and Marketing team to support the overall online strategy and provide customer feedback.
This role is ideal for someone who has come from a smaller business and enjoys managing the service customers receive and helping to improve this. Some skills needed:
- A real passion for ensuring customers receive excellent service
- Highly organised and an eye for detail
- Clear written and spoken English
- Professional with a strong sense of ownership
- Able to work well with a wide team
- Performance related bonus
- Chance to take a business to the next level
- More TBC!