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Multichannel Data Analyst – Luxury Lifestyle Retailer

  • 2748AW
  • £40,000+
  • Surrey
  • Permanent Post, Client Side, Middleweight
  • Web Analytics and CRO, Data Analyst

An independent luxury lifestyle retailer based in Surrey, is looking to hire a Multichannel Insight Analyst who can use data across both their stores and their online website to discover growth opportunities for the brand.

About the Company...

Established in the early 90’s, this creative company’s founder was inspired by his adventures abroad. Bringing different cultures and a sense of adventure to their designs, they have categories in clothing, accessories, homeware and gifts. 

About the Role...

Reporting into the Ecommerce Manager, the Multichannel Insight Analyst will play a crucial role in supporting the delivery of personalised customer journeys and the expansion of digital channels. You will be responsible for:

  • Provide customer insight analysis using both online and offline data to improve retention, conversion and acquisition
  • Evaluate lifecycle campaigns, promotional product performance and competitor trends against the market
  • Create and maintain weekly KPI reporting decks to both ecommerce and senior management, ensuring they remain relevant and actionable
  • Presenting data from across multiple devices (desktop, responsive mobile, tablet etc…)
  • Monitor CRM, email and direct mail data and apply statistical analysis to investigate further into the customer base

About You...

With the chance to become the go-to person across business intelligence for the company in the future, this Multichannel Insight Analyst position is only the beginning for a commercially minded analyst who has experience with:

  • Working within a fast-paced, ecommerce customer-focused environment (ideally in a Magento setting)
  • Working independently as part of highly collaborative team
  • Having an organisational approach and high attention to detail
  • Using creative approaches to complex data problems
  • Google Analytics and Excel to an advanced level Experience working with the Magento Ecommerce platform preferred but not essential
  • Modelling and writing queries with SQL

Beautiful Benefits...

  • Healthcare cover
  • Cycle to work scheme
  • Access to the on-site gym and exercise classes
  • Interest free season ticket loan
  • Up to 50% staff discount
  • Shuttle bus service from the station to HQ
  • Profit related bonus
  • Discounted car maintenance
  • Free lunch once per month
  • Birthday lie-in
  • Loyalty service rewards
  • Annual party celebration
  • Recommend-a-friend scheme
  • Up to 30 days holiday with the option to buy more


Your panda for this role:

Aimi Walker

Ecommerce Consultant - Web Analytics, CRO, Data Analytics & Business Intelligence

aimi.walker@cranberrypanda.co.uk 07703 189303

Make sure you quote the Ref:2748AW

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