An exciting opportunity to join a scaling Retention Marketing Agency in London!
They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They have a small but growing team and they are now hiring for a brand new role, a Strategic Account Manager, to lead and manage their high-tier clients.
This role will suit experienced Account Managers/CRM Managers who have worked with scaling eCommerce brands and there is high-growth potential in the role!
About the Role:
- Strategic lead for 4-5 key accounts within the agency.
- Build strong relationships and be your clients key POC, ensuring exceptional service and performance.
- Project manage and delegate to a small creative & implementation team.
- Report back to your clients on person and strategy and lead the communication.
- Work closely with third-party software to analyse and report on performance (Klaviyo, Google Sheets, Google Analytics).
- Attend and host workshops to upskill CRM Managers, Head's of CRM etc.
About You:
- Experienced Account Manager or CRM Manager
- eCommerce experience is essential
- Agency experience is preferred but also open to client side
- +2 years experience working with Klaviyo or other ESP's
- Strong relationship building skills/client management experience
- Worked with medium-large clients, turning over £10-£100m
Benefits:
- Commission scheme based on client retention
- Apple Mac Laptop
- Training & Development budget
- Career progression opportunities
- Flexible working environment - 1-2 days in office
If you are interested in this role, apply now or send your CV directly to laura@cranberrypanda.co.uk
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