Working in ecommerce management: 2019 employee insights

Aug 7, 2019 8:00:00 AM

Employees working within ecommerce management, online trading & online merchandising have seen lots of changes in the last 12 months. New trends, new technology and new competitors means it’s tougher than ever to stay ahead of the game. How does this impact their careers and sentiments towards the industry?

It’s day two of our employee insights, and we will be looking at our ecommerce management specialism (which covers ecommerce assistants to directors, online traders and online merchandisers.) What will we discover today?

Work-life balance for ecommerce management employees

Does the constantly changing ecommerce landscape make it hard for ecommerce management professionals to strike that work-life balance?

  • 59% of respondents within the ecommerce management specialism are happy with their work-life balance. This is a slight decrease from 2018, where 65% were happy.
  • 25% are unhappy with their work-life balance, which is the same figure from 2018 – it seems people have still not quite found that balance or are starting to see the balance they did have starting to decline.
  • 16% of our respondents aren’t quite sure about their work-life balance…do they have it or is it something they’ve deemed unreachable? This is a 6% increase from 2018.
  • 47% of ecommerce management professionals also feel that managers can do more to encourage a better work-life balance…at almost half the respondents within this specialism, perhaps this is a discussion that needs to happen very soon!

Overtime in ecommerce management – how much is being done?

For an in depth focus on this topic across the whole industry, check out our blog ‘#PandaPounds 2019: Overtime in ecommerce’. For now, let’s see how much overtime people are doing within ecommerce management, online trading and online merchandising teams.

Overtime in ecommerce management-1

There have been a few changes from 2018 when it comes to overtime in ecommerce management. Last year, 12% told us they did a few minutes here and there which has increased to 19% this year. 22% complete 2-3 hours of overtime this year, down from 26% in 2018.

So, it seems there are more people within this ecommerce specialism who are edging towards doing less overtime. The percentage of those who do 3-5 hours of overtime per week remains the same, while 9% said ‘other’. Answers from these respondents include ‘as long as is needed’, ’10-20 hours’ and ’15 hours plus.'

Ecommerce Management employees – men vs women

Continuing from our big focus on the gender debate in ecommerce last year, has anything changed in 2019?

51% of respondents within this specialism are male, while 47% are female (2% preferred not to say.) Last year, the split was 54% male vs 46% female, so there has been only a slight shift in the balance. Looking at the industry overall, we can see the figures are 51% male, 48% female and 1% who preferred not to say. So, the gender split within the ecommerce specialism isn’t too different from the figures for the industry overall.

What ecommerce specialism will we focus on next?

We hope these insights into the lives of ecommerce management professionals has left you eager for more! Visit the Panda Express blog page tomorrow for the next specialism focus, Digital Design.

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