Head of Operations (D2C eCommerce business) 


£80,000 - £90,000 + bonus

London (Hybrid 2-3 days)

Head of Operations

An exciting opportunity to join a successful D2C Pet start-up in London!


This niche, small pet brand was founded in 2017 by pet lovers and ex-business consultants from top firms, who are on a mission to create purpose-driven, product-based D2C global brands.


They have since grown to be a 7-figure awarded global brand across the UK, US, France and Germany. They have a strong community and following as they have a passionate social mission, with animals’ wellbeing at the core. They have built an agile supply chain, able to guarantee worldwide deliveries of complex items within a few days and in a cost-effective manner.


They have a fun and supportive team - it's fast-paced, rewarding and everyone rolls their sleeves up to get the job done!



About the Role:

· You will be a part of the leadership team working to drive operational excellence and growth

· Manage end-to-end global supply chain strategy (procurement, Inventory & fulfilment)

· Analyse supply chain performance and Implement process improvements when required

· Manage the rollout of new IT and Technology solutions

· Manage customer service team

· Recruit and develop a high-performing operations and supply chain team





· 7+ years of Supply Chain & Operations experience in a global SME

· Experience working for an international eCommerce business

· Management and leadership experience

· Supply chain experience specifically in the USA is highly desirable working

· French language skills would be a plus




· 25 days annual leave + Bank Holidays

· 25% discount in stores

· Pension Scheme

· Flexible working hours (core hours 9-12pm)

· Hybrid working

· Entrepreneur founder (women-led business)


If this looks like an interesting opportunity, then please do apply & should your application be a good match we shall get in touch!

Hi I'm Yasha Mirsamadi, I manage this role

Get in touch with Yasha, Associate Director at cranberry panda, for all of your ecommerce jobs and digital recruitment needs!



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